Neat Technologies

SOLUTIONS

Your customers come to you because you know your business better than anyone. You live and breathe it every day. So why not take the same approach to your IT services and talk to us today about a managed IT solution. We can help you focus on running and growing your business while we provide flexible and innovative systems that can elevate your business to the next level.

MANAGED SERVICES

Our complete Managed Services offering allows you to offload all IT operations to us. We assume responsibility for monitoring, problem resolution and maintenance. We review and process several metrics of network health and security on a real-time basis and we can be alerted to a problem before it interferes with your operations.

This may sound like the kind of service and attention available only to large-scale enterprise customers. But we have developed a complete suite of tools which automate much of the process and allow our service personnel to work on the most serious issues.

With a complete and ongoing understanding of your system and its typical operating parameters, we are able to respond more quickly and more comprehensively to problems as they appear.

A well-maintained, proactively serviced network has better performance and up-time. Combine that with proactive monitoring, patch management and regular desktop optimization and your IT system will run smoothly and will be able to grow and adapt as you need it to.

CUSTOMIZED TO YOUR INDUSTRY

Neat Technologies has the experience to customize our managed services based on your industry. We offer specialized file, database and customer relations services tailored specifically to the unique needs of your business sector.

Manufacturing:

You face intense pressure from all channels, prompting you do deliver on time and within budget while dealing with the many things that can go wrong with machinery, supply chains or shipping. Increasingly, these challenges come from sites spread all over the world. Neat Technologies can simplify and optimize your global operations and integrate the functions of disparate IT systems located anywhere in the world.

Financial:

Successful financial services companies have always relied on technology to add efficiency and intelligence to their operations. The outgrowth of this was large IT departments handling everything from financial metrics to customer billing. Neat Technologies offers a cost-effective approach to provide functionality and performance with the security and reliability equal to or exceeding internal IT systems.

Healthcare:

The informational needs of healthcare companies have grown astronomically in recent years in response to increased regulation and insurance requirements. Neat Technologies can help you respond to these needs with a comprehensive managed solution that securely complies with HIPAA and all other regulatory concerns. Our real-time monitoring and system health services ensure that patient data and other vital information stays secure from the outside while offering quick and easy access to authorized users inside your system.

Retail/e-commerce:

Create a better shopping experience to help you earn customer loyalty and increase profits. By offloading IT operations to Neat Technologies, you can ensure a fixed-cost contract-based technology expense and concentrate on providing for your customers' needs. Whether your store is physical or virtual, customer service depends on your response time and reliability. We make it simple to fulfill these needs.

VIRTUAL CALL CENTER

Modernize your call center by virtualizing your hardware, software and even your operators. Our Virtual Call Center systems allow you to provide on-demand call services from geographically disparate locations. By using advanced implementation of voice-over-IP (VoIP) technology, we offer you the chance to extend the reach, hours, productivity and customer service of your call center operations. We can provide U.S.-based operators to facilitate your interactions with your customer base or we can train and upgrade the performance of your current call center agents.

The flexible architecture provided by Neat Technologies' cloud-based calling center service provides you the ability to easily and cost-effectively manage multiple agents, technical support concerns and customer experience.

New Feature:

Web-based chat functions and virtual agents

Our new self-help functions offer customer service throughout your web operations. By implementing a combination of virtual and live agent interaction, you can improve customer-interaction time, increase your number of live response channels and allow you to automate certain functions.

Ask today about integrating our web chat application into your customer service solution.

Services

Neat Entertainment provides the best and most reliable computer IT services through our traditional end-to-end IT system integration and also through our hardware-as-a-service (HaaS) program.

Hardware as a service

Hardware-as-a-service (HaaS) can help control capital expenditures by turning your IT hardware budget into a regular monthly bill. Allow Neat Technologies to provide all hardware, operating system, server, database and network capability under a single contract and you can take the unpredictability out of your IT expenses.

You receive the benefits of new network, server and user hardware - including regular updates and scalable expansion as needed - without having to purchase new hardware, dispose of obsolete hardware or configure anything yourself. Best of all, when something breaks, we guarantee a response time and you only pay your normal monthly service fee.

Additionally, using a proactive service model, we maintain and update all security issues, block malware and spyware from your system and assure that you are running the latest versions of all software across your entire enterprise. This contributes to our industry-standard up-time and reliability performance metrics.

Cloud Services

Cloud-based virtual servers take our hardware-as-a-service offerings fully to the virtual realm. By moving all operations to the cloud, you can dramatically cut costs without sacrificing performance. Cloud servers can be configured for performance, security and control in exactly the same way as your own hardware, but they reside on a cloud environment that shares resources with other customers.

Cloud Services offer complete flexibility and scalability while limiting your cost to only the resources you actually use. You no longer have to pay for idle infrastructure costs when your demand drops.

Cloud Services don't work for every business. If your technology needs are big enough or your data requires special levels of security, a shared environment might not be suitable. Neat Technologies understands these concerns and will do a complete audit of your technology and computing needs prior to recommending a specific solution. A hybrid of cloud resources and dedicated physical services might be the best solution for your company and we can help you find it.

Internet of Things as a Service

Many companies are looking to take advantage of the Internet of Things (IoT). Put simply, the Internet of Things is a movement to connect embedded devices and sensors together to gather data on physical operations and provide monitoring of all aspects of existing and new automated processes.

The biggest barrier to entry into IoT is the startup costs of investing in a large-scale hardware asset to fully outfit your operations.

Neat Technologies supports IoT operations in certain manufacturing and supply chain applications. As part of this effort, we have the ability to provide IoT hardware and back-end data analytical capabilities at a manageable price under a longterm contract-based structure. Contact our team today to learn if this is a good fit for your line of business.

Traditional Support Contracts

Although Neat Technologies provides complete IT services for many businesses, we also offer support-only contracts that provide our expertise and on-call personnel to you for support calls, migration efforts or other demands of your internal IT operations.

We provide customized quotes to each customer based on your current and expected future IT systems. Contact us to learn more about these traditional technical support contract offerings.

On-demand

Neat Technologies prides itself on it flexibility, customer-driven focus and ability to adapt. With that in mind, we offer all of our contract-based or hardware solutions as separate functions available to you on demand. If you need something straightforward like a server installed, we can do it. We also perform audits and analysis of existing systems to provide information that you can use to shop around to other IT providers. Nothing is off the table and the sky is the limit.

THE PACKAGE

Packages include:

System monitoring:

Network management:

Support:

Data backup:

Training:

OUR CUSTOMERS SAY